First order theme

Raw data

Source

Communication style

“She’s told you in such a manner that you think ‘how stupid!’ that you didn’t realise you were doing that. You know and it’s in such a way that you think ‘why wasn’t I doing that?’ you know”

Dual interviews

Conflicting feedback

“Instructional, slightly conflicted with the first game so am a little confused now”

UFQ

Coping strategies

“I sort of learned well this is what they’re going to do so obviously I’ve got to learn to cope with it, um, so after that it wasn’t a problem as I’d built in strategies to how to cope with it”

Telephone interviews

Different assessors

“It might have been nice to have had the same assessor a bit later on ‘cause as I say from mine there was sort of like no continuity, um, and I don’t know whether she was looking for the same things”

Dual interviews

Perceived value

“I hate having feedback but I recognise the value of it”

Dual interviews

Timing

“Well, in a tournament, if you’ve got a couple of minutes, and somebody who you’ve got respect for says to you ‘try doing this’ or ‘this might help’, you can put that into the second half of the game”

Dual interviews

Respect for assessor

“She was superb, totally different to the others. Very positive, very straight talking, and she delivers in such a manner that you come off there and think ‘yeah, I wanna take the next game ‘cause I wanna do this, this and this’”

Dual interviews

Unexpected feedback

“Negative and criticism. No positive feedback. Half time feedback when not expected undermined my confidence”

UFQ

Misconstrued feedback

“Found the feedback rushed, heard the word “basic” and completely crumbled”

UFQ

Reputation of assessor

“I’m not surprised the feedback was negative because I think they’re quite known for…I think they have quite a reputation”

Dual interviews

Time constraints

“My comment would be the lack of time to meet the umpire protocols in the space of a few minutes at half time. Within a normal game you’d have a bit more time, more than enough time to be given short, sharp, positive, beneficial criticism”

Dual interviews