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I
read the generic stress and coping literature intensively, a process that
offered theory and empirical evidence that could be utilized to guide
the construction of a coping intervention (Frydenberg and Lewis, 2000,
2002;
Lazarus, 1999).
However, my applied experiences were also influential in the construction
of the coping intervention. My practice utilizes a mix of cognitive, behavioral
and humanistic principles, but also is minded of taking into consideration
client and situational characteristics (Hill, 2001).
Whilst my practice will continue to evolve as I gain new experiences and
knowledge, I have observed a personal shift from a desire to be in control
of the consultancy agenda and climate, to encouraging clients and organisational
members to assume more responsibility for change. This philosophical shift
has moved towards an equal-expertise model utilizing the athlete, coach
and sport scientist triad (Hardy and Parfitt, 1994).
Specifically my long-standing relationship with England Netball contributed
to my awareness of potentially difficult issues in terms of the politics
of the organisation, and the need to involve and inform key personnel
in all stages of change.
Extensive discussions took place with my co-author during the development
of the intervention. It is important to acknowledge the experiences and
applied approach of influential colleagues and how they compare to my
own, because such dynamics would effect the development of the intervention.
My co-authors research is focused on mood and emotion, and this literature,
from my perspective, complements the coping literature. His perception
of his consultancy style is consistent with equal-expertise model (see
Lane, 2009).
An explicit goal of the intervention was to publish practitioner experiences
to exemplify applied issues. My co-author has published applied research
and when discussing our applied ethos, principles and values, I found
that his knowledge base, values and previous experiences complemented
my own.
An action-learning group was formed to attain an equal-expertise model
facilitating the implementation and management of the coping intervention
within the England netball organisation. This group comprised members
of England netball (national coach, U17 coach, Talent development manager,
Senior national team sport psychologist, England Netball sport scientist)
and the junior boys basketball and England Women's Volleyball coaches.
It is my belief this group and the work that emanated from it, was crucial
in gaining acceptance for the intervention, and helped identify and accommodate
the idiosyncrasies of the sporting organisation. We contend that unless
proposed interventions receive the full and open support of the sports
organisation in which participants are immersed, the objectives of an
intervention may be compromised (see Lane, 2009).
Mechanism
of delivery
Thelwell, 2008
argued that although sport psychology interventions are proposed to benefit
performance, attrition has been found to be a problem (Shambrook and Bull,
2001).
The planned intervention was intended to take place over one-year, therefore,
ensuring players remained cognisant of potential benefits, and continued
to enjoy the process was a key consideration. I reflected on my own experiences
as an applied practitioner and felt that athletes commonly cited a lack
of understanding, time, support and competing priorities as reasons for
not engaging with interventions intended to benefit them. Taken collectively,
previous literature and my own applied experiences provided the rationale
for seeking to engender a supportive environment for those players completing
the coping programme (Baker, 2001).
Participants were to be distributed throughout England, and I believed
[since the implementation of this intervention our knowledge of, and ability
to utilize technological advances has developed. We would look to incorporate
technology to a greater extent in future interventions (see Devonport
and Lane, 2009
for further discussion)] that given the duration of the intervention,
this would ultimately compromise my ability to offer sufficient individual
support to those undertaking the coping intervention. Whilst I would offer
direct support as and when necessary, I felt the need to establish regular
support local to each participant. Following extensive reading of the
general psychology literature, I determined that mentoring offered a means
of engendering such support. Mentoring represents a one-to-one developmental
relationship where mentor and mentee work together to establish goals
driven by the needs of the mentee (Linney, 1999).
Mentors offer support, encouragement and assistance in attaining established
goals (Hon and Shorr, 1998).
When reflecting on literature exploring the characteristics of effective
mentors, it appeared that many of these characteristics are subjectively
determined. In my mind this accounted for the finding that self-selected
mentors are more effective and meaningful than formally assigned mentors
(Ragins and Cotton, 1999).
This finding reinforced my decision not to be the sole source of support
for those completing the coping intervention. I worked closely with England
netball to ensure that all participants engaging with the coping intervention
were afforded the opportunity to select their own mentors. Without exception
participants chose to self-select mentors. What became apparent as the
year progressed was the contribution of mentors to the success of the
coping intervention. The interpersonal skills of mentors were pivotal
in motivating, supporting and challenging participants to complete and
reflect upon activities provided in the coping intervention. Such skills
are acknowledged as vital contributors to the success of applied sport
psychology (Anderson et al., 2004).
An acknowledge limitation of the present study is that the interpersonal
skills of mentors were not assessed. I wished to avoid activities that
I felt might dissuade mentors from maintaining their commitment to the
longitudinal intervention. Mentors were already required to complete police
checks and attain England Netball and parental approval for their voluntary
involvement in the intervention. I felt that completing assessments of
interpersonal skills would be discouraging. I recognised however, that
such competencies would be pivotal to the success of the programme. Mentors
were required to model behaviors that they sought to establish in mentees.
These included interpersonal skills such as active listening and communication
skills, supportive behaviors, effective mood management and approachability.
In one instance several months into the intervention, a mentee felt her
mentor was no longer demonstrating impartiality in the guidance offered.
This eroded the mentees trust in her mentor (see Devonport and Lane, in
press). It is possible that assessing interpersonal skills
with a view to supporting mentors in their development of personal competencies
may have prevented this from occurring. Therefore, it is suggested that
assessment and training opportunities should be offered as part of mentor
training in future research.
When reviewing their experiences there were many stories recited by mentors
and mentee's that I could relate to, which at times mirrored my own experiences.
For example, one mentor expressed disappointment as she tried different
strategies to encourage her mentee in becoming more talkative, each of
which she perceived as failing. I was privy to the views of her mentee,
in her eyes, her mentee was a source of encouragement, a 'sounding board',
someone on 'her side'. Where the mentor perceived failure the mentee saw
success. Incidents such as this highlighted the need to clarify and monitor
expectations. In the example provided, the mentee did not perceive a need
to talk more, she desired an additional source of social support. Such
experiences, either my own or vicarious, have taught me valuable lessons,
such as avoiding assumptions, striving for honest two- way communication,
engage ongoing critical reflection and accepting that which is uncontrollable
and non-harmful. In my applied work, I establish client expectations from
the outset, seeking to explore motives, attainability, perceived barriers,
and agree roles and responsibilities. I reinforce the importance of honest
critical reflection as a contributor to an effective working relationship.
I consciously endeavour not to make assumptions and feel in doing so this
facilitates open and exploratory communication. As suggested by Andersen
(2005,
p. 295) 'sport psychologists in practice often trip over their own blind
spots'. These blind sports are often caused by assumptions such as those
exemplified above.
Within the intervention itself, whilst the content of some coping packs
received mixed views, participants, even those who encountered problems
with their mentor-mentee relationship unanimously supported the provision
of a mentor. Devonport and Lane, in
press offer further information on mentoring and a detailed
account regarding its use as part of the present coping intervention.
Intervention
content and corresponding rationale
The coping intervention was implemented over three stages: 1) Setting
up the intervention; 2) Profiling the player and 3) Developing coping
competencies. Stage-One outlined the programme aims, trained mentors in
the use of mentor packs, and identified interpersonal skills (such as
effective communication, approachability and use of feedback) that would
facilitate a mentor's role. Stage-Two utilized profiling forms to identify
a players forthcoming personal commitments to help establish balanced
lifestyle and set goals. Stage-Three focused on the development of five
coping, or coping related constructs using dedicated coping packs. These
included: 1) planning and time management; 2) goal-setting; 3) emotional
intelligence; 4) problem solving and 5) communication. Each pack will
be reflected upon individually, but first, I will reflect on stages one
and two of the coping intervention.
The benefits of the action-learning group came into fruition when setting
up the coping intervention. We had gained the support of England Netball
for the proposed intervention. The Talent director had been instrumental
in gaining ethical approval from England netball, and the Performance
Director formally approved the project. This is particularly important
as the Performance Director is responsible for overseeing the strategic
development of England Netball in all areas, from performance through
to research. Arguably, as a result of their involvement with the action
learning group, and also as a result of the support offered by the Performance
and Talent Director, national coaches, the national squad sport psychologist
and sport science support officer all offered practical and informational
support for the intervention. England netball personnel co-ordinated communication
with players and parents inviting them to take part in the intervention.
They allocated time at national squad weekends affording me an opportunity
to explain the purpose and content of the intervention. Coaches were present
and offered their backing for the intervention. It became clear to players,
and importantly parents, that this was an England netball endorsed project.
Of the forty players in attendance at the national squad weekend (under
seventeen and under nineteen), twelve wished to take part in the coping
intervention. I reflected upon this outcome with the Talent Director who
suggested that with one exception, those she felt would most benefit from
participation had in fact volunteered.
I spent a great deal of time and effort researching the coping literature
when developing the coping packs and corresponding resources. What was
quickly apparent was the lack of detail regarding intervention content
in published research. This is not helpful when trying to develop and
implement applied research. The information I produced to guide the content
of the intervention was a hybrid produced from journal extracts, self-help
books, and resources used by myself and other applied practitioners. Mentors
commented on the level of detail offered within information packs provided.
They found such detail reassuring on the one hand, but on the other hand
for some mentors, the cumulative size of the resource packs was initially
perceived as intimidating. As a result of my desire to provide resources
intended to develop the confidence of mentors in supporting players, I
felt that on occasion I had overcomplicated concepts that could be presented
more simply. I had done so by anticipating every eventuality and trying
to provide guidance accordingly. Using an anecdote, this is rather like
reading the possible side effects of painkiller tablets. The list is long
and daunting, but in reality these side effects very rarely occur.
The second stage of the intervention involved profiling each player. I
felt this exercise would help mentors better understand the commitments
faced by their mentees. Talented Individual Needs Assessment (TINA) forms
utilized by the Youth Sport Trust were modified for use with players to
establish their commitments and corresponding resources across domains.
For example, in the school TINA form players conversed with teachers to
identify forthcoming commitments such as coursework dates or exams. They
also identified mechanisms of support the school could offer such as tutorial
support, financial support, or coursework extensions. Whilst this activity
fulfilled the aim of developing a better understanding between mentor
and mentee, it was considered by some players as being paperwork intensive.
Previous research has identified the need for brevity in measures used
with athletes (Lane, 2007).
Beckmann and Kellmann (2003,
p. 338) reviewed their experiences in encouraging athletes to complete
and review interventions and suggested 'athletes hate paperwork'. This
issue was to become a recurring theme when identifying those factors that
contributed to, or undermined the efficacy of the coping intervention.
That said, sufficient benefits were identified by participants to justify
the retention of a profiling stage in some form for future use.
Planning
and time management
Planning and time management activities were intended to help players
pursue and manage multiple goals by constructing a plan of action (Schwarzer
and Taubert, 2002).
They were also intended to promote balance in lifestyle and activities
undertaken by participants. Basic recommendations regarding the content
of interventions intended to enhance time management skills emerged from
the literature. These were as follows; the effective planning of time
is an essential first stage in time management, the second stage of keeping
to schedule is also important which includes the development of self-commitment
strategies (Francis-Smythe and Robertson, 1999;
Koch and Kleinmann, 2002).
The time management pack sought to address these recommendations by including
activities such as identifying deadlines, immovables and priorities; identifying
time wastage; identifying personal time, using checklists, and improving
accuracy of time estimation. Information gathered when profiling participants
during Stage Two of the intervention was used by mentor and mentee to
facilitate these activities. All participants were provided with a large
(A2) laminated wall planner, which enabled them to visually record commitments
for the forthcoming month. These were identified according to commitment
type including competition, training, academic, work and social commitments.
This had the advantage of affording a means of quickly assessing the balance
of commitments between different domains.
Without exception the planning and organisation pack was positively received
by participants offering an enthusiastic start to the coping intervention.
Most participants volunteered for the intervention because they felt their
planning and organisation skills could be enhanced. All participants completed
pack activities and the wall planner was highlighted by mentors and mentees
as an effective resource to facilitate the development of planning and
organisational skills. All mentors and mentees commented on personal gains
and competency development resulting from pack activities. There was a
great deal of enthusiasm conveyed in monthly diary entries received from
mentors and mentees. This was corroborated with telephone conversations
with participants. Participants appeared to enjoy the interaction with
mentors and reported experiencing tangible, social, cognitive and emotional
benefits from pack completion. For example, they had made significant
others more aware of their combined commitments and consequently attained
more flexibility and support from school, work or club/school netball
teams. Mentees had generated more free time to use as they wished, and
felt more confident in managing commitments. This produced positive emotional
and cognitive shifts including increased satisfaction, motivation, calmness
and happiness. I felt that a positive start for mentors and mentees was
important for the success of the intervention. Early experiences can be
pivotal in determining motivation for ongoing participation (Shambrook
and Bull, 2001).
On a personal level it was rewarding to listen to mentors and mentees
enthusiastically highlighting personal gains resulting from pack completion.
Goal
setting
Coping has recently been re-conceptualised as involving a proactive approach
towards the achievement of self-imposed goals and personal growth, as
opposed to being exclusively reactive (Snyder, 1999;
Snyder and Lopez, 2002).
Consequently, it was considered important to develop goal clarity amongst
athletes to facilitate the identification and use of appropriate coping
resources for goal attainment. Goal setting theory suggests that much
of behavior is motivated toward the achievement of goals (Locke and Latham,
1990).
It is suggested that goals enhance motivation through a cognitive process.
The process of setting a goal identifies the standard of performance required
for success. Once the perceived challenge of the goal is known, this leads
to the activation of personal resources to increase effort and achieve
success (Bandura, 1990,
1997).
The goal-setting pack sought to help players set goals that adhered to
the SMARTER principles (Specific, Measurable, Agreed and Achievable, Relevant
and Recorded, Time-phased, Exciting and Reviewed; Weinberg et al., 2001). Task sheets offered guidance on identifying long-term,
intermediate and short-term goals, and strategies for goal attainment.
An aim was to establish goals that were personally meaningful, challenging,
and sequential where confidence to achieve longer-term and more difficult
goals would increase through the achievement of short-term goals (Klein
et al., 1999).
Seeking to implement SMARTER principles produced a great deal of paperwork.
Players recorded short, intermediate and long-term goals, in addition
to strategies for goal attainment. Whilst participants felt that they
were considering personal goals in more detail and utilized social support
more effectively in facilitating goal attainment, they expressed frustration
with the intensity of record keeping. Furthermore, one participant observed
that goal setting had made her more aware of her weaknesses and occasions
where she was failing to achieve targets. She noted that this made her
more anxious, a phenomenon reported previously in the literature (Lane
et al., 1995). Record keeping when setting and monitoring goals should
act as a reminder of goal based activities and offer an opportunity to
acknowledge success. Such record keeping will evoke negative affective
responses where it reinforces goal failure. This has clear implications
regarding the importance of goal management.
In monitoring this intervention, it emerged that setting specific and
difficult goals for complex tasks may inhibit performance by encouraging
a focus on the desired outcome rather than the most effective strategies
to reach that point (Locke and Latham, 1990). This point highlights the importance of feedback regarding
task performance. Latham and Locke (1991, p. 226) suggest that 'goals and feedback together are
more effective in motivating high performance or performance improvement
than either one separately'. In some instances feedback regarding task
performance was not always forthcoming or highlighted sufficiently. In
particular, one player experienced difficulties in establishing short-term
task goals that contributed to her long-term outcome goal. She sought
feedback from others regarding the goals she had set, but found that they
lacked the experience or knowledge to be able to offer guidance and assistance.
In future implementation of this intervention I will look to simplify
the recording of goals and ensure that feedback regarding goal attainment
is frequent and task focused. The wall planner used in the planning and
time management pack was perceived to be a great success amongst mentors
and mentees. One player felt that a visual representation of goals in
a simple form would be motivational and offer a daily reminder of goal
pursuits. I will look to implement this recommendation in future applied
practice and research.
Emotional
intelligence
Salovey and Mayer (1990; p. 189) defined emotional intelligence as 'the ability
to monitor one's own and others' feelings and emotions, to discriminate
among them and to use this information to guide one's thinking and actions.'
Lazarus (1999,
2000) emphasised the importance of considering emotions in
stress and coping research suggesting that where there is stress, there
are also emotions. These emotional responses occur as the stressful event
unfolds and influence continuing reappraisals and exchanges between the
individual and the environment (Riecherts and Pihet, 2000).
Using the definition of emotional intelligence provided by Salovey and
Mayer, 1990,
emotional intelligence is a set of abilities that can be enhanced through
guided training. It was considered important to develop an individual's
awareness of emotions, their impact, and strategies intended to regulate
them.
The emotional intelligence pack utilized a three-stage process (Cherniss
and Goleman, 2001) of competency development, starting with preparation
for change. As emotional competencies are mainly demonstrated in social
interactions, participants were encouraged to involve those who regularly
interacted with them. This was to provide multiple ratings from different
perspectives, e.g. parents, coach, team-mate, teacher etc. In addition
to this information, participants completed Bar-On's Emotional Quotient
Inventory: Short (EQI:S) (Bar-On, 2002) and results were compared with population norms to identify
strengths and areas for development. During the second training phase,
activities were developed with a view to strengthening emotional and social
competencies. These activities were adapted from those recommended by
Bar-On, 2002, and participants selected those they deemed most appropriate.
The third-stage was the transfer and maintenance of learned skills. Mentors
were encouraged to help players reflect on any activities completed in
applying and developing emotional intelligence, and identify barriers
and facilitating factors for continued development.
This pack marked the half way stage in the coping intervention, and also
corresponded with a busy period in the netball season. Some players did
not complete the pack, the reasons offered being; a) no longer involved
with national netball, b) problems with mentor-mentee relationship, and
c) did not see a need for it. One mentor felt unequipped to guide her
mentee through the pack activities. This was attributed to the emotional
content of reflections which she felt bordered on psychoanalysis. Those
players completing this pack felt that it had helped them manage their
emotions in anticipating and managing difficult events. Two mentees identified
this pack as being the most helpful pack as it challenged them to consider
issues they had previously not explored. They felt that their interpersonal
skills, including emotional regulation, had improved, and valued these
outcomes in terms of their application in a team sport environment and
toward general career development.
In order to assist mentors in identifying areas for development with mentees,
I evaluated each players results from the Bar-On EQI:S (Bar-On, 2002). Whilst there is an adolescent version of this measure
I opted to use the version validated for use with adult populations. My
rationale was that the measure used was validated for use with ages 18-plus
and some participants were nearing this age. Furthermore, players were
competing against adults to attain their goal of competing in the national
squad, and as the England Volleyball coach noted within an action learning
meeting, in order to enhance performance 'we are trying to get an adult
mindset in a child's body'. However, as a consequence of using the adult
measure mentees typically scored below population norms for most subcomponents.
In relaying this information back to participants I was careful to place
the results in context and acknowledge the limitations of the data. I
was conscious of the need to convey information sensitively and coherently.
I selected and recommended practical activities for developing socio-emotional
competencies that I felt were most appropriate for each participant. I
was careful to empower the mentor and mentee in determining if, when and
how to action these suggestions. Mentor and mentee noted that this measure
and the feedback provided by myself was very useful as an awareness raising
exercise. They reported finding the practical advice helpful in providing
a clear focus to the mentor-mentee relationship when working through this
pack.
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